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General Manager

Kananaskis, AB, Canada

Job Type

Full Time

Workspace

Salary

Hybrid

$85K-$110K per annum

About the Role

The General Manager is ultimately responsible for the daily operations of the Resort, ensuring a quality product, excellent service, and the fundamental safety of the guests and staff, while safeguarding and maintaining the investment of the owners. Within this scope, it is the General Managers' objective to meet or exceed the revenue and expense projections established in the annual budget producing a favorable bottom line. The General Manager also plays an integral part in the marketing and sales of the property. This is achieved by playing an active role in the sales and marketing planning, and implementation.

Key Responsibilities

  • Manage resort staff, scheduling, and budgets.​

  • Conducts onboarding, training, and “on the floor” coaching.

  • Conduct 3-month probationary reviews and annual reviews.

  • Ensure customer satisfaction through excellent customer service.

  • Develop and execute dynamic pricing rules.

  • Monitor occupancy rates and adjust pricing accordingly.

  • Implement promotions/discounts during low-demand periods or to boost sales.

  • Monitor performance regularly and adjust as necessary.

  • Address guest concerns and implement the appropriate service recovery steps.

  • Ensure accuracy of maintenance of facility and grounds.

  • Maintain records of financial transactions and inventories.

  • Oversee and assist during peak periods the Front Desk with check-in/check-out, reservations, concierge services.

  • Ensure compliance with quality control standards for services provided by the resort.

  • Organize special events or promotional activities at the resort.

  • Work closely with the VP of Operations for the highest possible sales.

  • Monitor and manage KPI’s.

  • Ensure accuracy regarding rate management and payment processing.

  • Provide monthly financial outlooks including labor and expense forecasts.

  • Ensure monthly inventory counts of all supplies and consumables are conducted.

About the Company

We offer motivated and creative individuals the chance to be part of an innovative team. Our staff is passionate about providing exceptional customer service and creating unforgettable experiences for our guests. We offer competitive wages and benefits, a fun and dynamic work environment, plus amazing opportunities to explore the great outdoors. Join us today and start your adventure!

Qualifications

  • Proven experience as a Resort Manager, Head Guest Services, or similar role.

  • Advanced knowledge of hospitality management principles; deep cleaning procedure, supplies ordering, expanse management, scheduling, and workforce management. 

  • Knowledge of local market conditions and understanding of supply/demand dynamics.

  • Excellent organizational, strategic, planning and implementing skills with attention to detail.

  • Ability to lead teams effectively while displaying superior communication skills.

  • Strong problem-solving and critical-thinking skills.

  • Working knowledge of PMS hotel software.

  • Basic maintenance experience and repairs skills.

  • Working knowledge of Microsoft Windows – Outlook, Excel, Word, and QuickBooks.

  • Digital & Social media coordination is considered an asset.

  • Criminal Record Check showing "negative".

Bonus and Incentives

In order to ensure the ongoing success of the resort, Skyridge offers performance-based bonuses and incentives to its employees and management.  

For example, Front Desk Agents incentives or prizes for generating reservations have increased overall revenue, avoided OTA commissions, and increased ADR. Incentives given to Housekeepers for perfect inspections from their supervisor. Retention bonuses are also utilized to ensure a strong stream of new employees and reward employees for referring like-minded friends to join our team. Managers will be provided with goals and objectives each year as part of their remuneration package. Bonuses will be based on achieving or exceeding these written goals. 

Benefits

  • Group health benefits plan (Dental, Vision Paramedical and more), 50%-75% Covered by employer.

  • Employee, Family and Friends discounted rates.

  • Annual performance-based bonus up to 10% of salary.

  • Company paid training and staff events .

  • On-Site housing available for night shifts. 

  • Mileage compensation up to 50km, $0.30/km  

Staff Housing

Skyridge Glamping offers staff accommodation within a 40 minute radius. Skyridge leases cottages at Ghost Lake Cottage Club and/or Canmore for it's staff housing needs.  Cost for a Private Room with En Suite bathroom is $20,50/day (limited availability). Cost for a Shared Room is $15.50/day (2 staff maximum). Kitchen, bathroom, and living room are shared amongst all staff. Each cottage will house no more than 6 staff members. Ghost Lake Cottage Club provides great amenities (club house, beaches, gym, hike trails, tennis & pickleball courts, gardens, etc.). This encourages a healthy lifestyle, help create great atmosphere and bond amongst co-workers, and offers the possibility to ride share to resort location.

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