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Front Desk Supervisor

Kananaskis, AB, Canada

Job Type

Full Time

Workspace

Salary

On-Site

$19-$25 per hour

About the Role

The Front Desk Supervisor has the duty of aiding the General Manager in overseeing the daily activities of the Front Desk/Guest Services Department. This role occupies a middle management position, emphasizing the need for proficient communication and collaboration with all departments. Furthermore, the role entails additional skills like conducting tours of the Resort facilities, organizing group bookings, catering, and maintaining the accuracy and currency of extranets and accounts receivables.

Key Responsibilities

  • Educate visitors on resort rules; walk the resort and enforce al rules including but not limited to pet regulations, wildlife, enforcement of quiet hours, enforcement of checkout time.

  • Supervising guests in line with safety and security policies.

  • Assisting with budgeting and financial planning.

  • Collaborates with the front desk to identify any VIPs or special requests for in house guests.

  • Coordinating activities within various departments.

  • Managing staff schedules, ensuring adequate staffing levels.

  • Responding to customer inquiries and complaints as needed.

  • Planning events, promotions, and special offers.

  • Ensuring that housekeeping standards meet company requirements.

  • Help Housekeeping/Front Desk staff when needed.

  • Ensure that rooms/ units are accurate set up for incoming and outgoing guests.

  • Work closely with Regional General Manager to ensure rooms are ready for sale and the highest possible revenue is being generated.

  • Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.

  • Maintain par stock of guest supplies, cleaning supplies, linen and uniforms.

About the Company

We offer motivated and creative individuals the chance to be part of an innovative team. Our staff is passionate about providing exceptional customer service and creating unforgettable experiences for our guests. We offer competitive wages and benefits, a fun and dynamic work environment, plus amazing opportunities to explore the great outdoors. Join us today and start your adventure!

Qualifications

  • At least 3 years of experience working in hospitality or related field.

  • Excellent knowledge of hotel/resort service protocols.

  • Strong interpersonal skills along with excellent written and verbal communication skills.

  • Ability to multi-task efficiently while maintaining attention to detail.

  • Working knowledge of Hotel PMS, Microsoft Windows – Outlook, Excel, Word, and QuickBooks.

  • Great problem-solving and critical-thinking skills.

  • Ability to work in a fast-paced environment.

  • Demonstrates superior written and oral communication skills with strong attention to detail.

  • Criminal Record Check showing "negative".

Bonus and Incentives

In order to ensure the ongoing success of the resort, Skyridge offers performance-based bonuses and incentives to its employees and management.  

For example, Front Desk Agents incentives or prizes for generating reservations have increased overall revenue, avoided OTA commissions, and increased ADR. Incentives given to Housekeepers for perfect inspections from their supervisor. Retention bonuses are also utilized to ensure a strong stream of new employees and reward employees for referring like-minded friends to join our team. Managers will be provided with goals and objectives each year as part of their remuneration package. Bonuses will be based on achieving or exceeding these written goals. 

Benefits

  • Group health benefits plan (Dental, Vision Paramedical and more), 50% Covered by employer.

  • Employee, Family and Friends discounted rates.

  • Company paid training and staff events.

  • On-Site housing available for night shifts.

  • Mileage compensation up to 50km, $0.30/km.

Staff Housing

Skyridge Glamping offers staff accommodation within a 40 minute radius. Skyridge leases cottages at Ghost Lake Cottage Club and/or Canmore for it's staff housing needs.  Cost for a Private Room with En Suite bathroom is $20,50/day (limited availability). Cost for a Shared Room is $15.50/day (2 staff maximum). Kitchen, bathroom, and living room are shared amongst all staff. Each cottage will house no more than 6 staff members. Ghost Lake Cottage Club provides great amenities (club house, beaches, gym, hike trails, tennis & pickleball courts, gardens, etc.). This encourages a healthy lifestyle, help create great atmosphere and bond amongst co-workers, and offers the possibility to ride share to resort location.

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