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Front Desk Agent (Part-time)

Kananaskis, AB, Canada

Job Type

Part Time

Workspace

Salary

On-Site

$22-$25 per hour

About the Role

The Front Desk Agents check guests in and out of the Resort, take reservations, and provide guest services. Front Desk Agents are responsible for receiving guest payments and charging services and other incidental costs to the guest accounts. The agents are required to maintain the cleanliness of the reception area and resort. Communicate with other departments to ensure all maintenance and/or housekeeping issues are relayed to the appropriate department or manager. They also assist in light duties around the resort as instructed by managers.

Key Responsibilities

  • Promotes the Skyridge Brand

  • Lead by example regarding all Skyridge Policies and Procedures

  • Oversee day to day operations including arrivals and departures, front desk and night audit administrative duties, bell services duties including welcoming and valet experiences, back office, maintenance, and supplies ordering.

  • Be present on the desk and/or in the lobby during peak periods to provide support, guidance, and direction.

  • Responsible for ensuring all arrival reservations are updated and accurate regarding rate, incidentals, special requests and assigned guest room.

  • Work closely with the Housekeeping to ensure all guest rooms are prepared to always produce highest possible revenue.

  • Ensure accuracy regarding rate management and payment processing.

  • Ensure all incidentals are posted correctly.

  • Conduct monthly inventory counts of all supplies and consumables.

  • Insists upon meticulous cleanliness and organization of the front desk, lobby, public areas, back office, and internal storage areas.

  • Address guest concerns and implement the appropriate service recovery steps.

  • Report all violations of rules to your supervisor/manger.

  • Provide housekeeping to ensure it is guest ready and to standard.

  • Clean sites of debris and rake upon guest departure.

  • Be visible and available to answer questions and help guests.

About the Company

We offer motivated and creative individuals the chance to be part of an innovative team. Our staff is passionate about providing exceptional customer service and creating unforgettable experiences for our guests. We offer competitive wages and benefits, a fun and dynamic work environment, plus amazing opportunities to explore the great outdoors. Join us today and start your adventure!

Qualifications

  • Previous experience in Resort/Campground attendant.

  • Ability to work with little supervision and maintain a high level of performance.

  • Customer-oriented and friendly.

  • Able to work in a remote location.

  • Working knowledge of Microsoft Windows – Outlook, Excel, Word.

  • Negative criminal record check.

Bonus and Incentives

In order to ensure the ongoing success of the resort, Skyridge offers performance-based bonuses and incentives to its employees and management.  

For example, Front Desk Agents incentives or prizes for generating reservations have increased overall revenue, avoided OTA commissions, and increased ADR. Incentives given to Housekeepers for perfect inspections from their supervisor. Retention bonuses are also utilized to ensure a strong stream of new employees and reward employees for referring like-minded friends to join our team. Managers will be provided with goals and objectives each year as part of their remuneration package. Bonuses will be based on achieving or exceeding these written goals. 

Benefits

  • Group health benefits plan.

  • Employee, Family and Friends discounted rates.

  • Company paid training and staff events.

  • Mileage compensation up to 50km, $0.30/km.

Staff Housing

Skyridge Glamping offers staff accommodation within a 40 minute radius. Skyridge leases cottages at Ghost Lake Cottage Club and/or Canmore for it's staff housing needs.  Cost for a Private Room with En Suite bathroom is $20,50/day (limited availability). Cost for a Shared Room is $15.50/day (2 staff maximum). Kitchen, bathroom, and living room are shared amongst all staff. Each cottage will house no more than 6 staff members. Ghost Lake Cottage Club provides great amenities (club house, beaches, gym, hike trails, tennis & pickleball courts, gardens, etc.). This encourages a healthy lifestyle, help create great atmosphere and bond amongst co-workers, and offers the possibility to ride share to resort location.

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